FAQs

ORDERS

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Can I change or cancel my order after it’s been placed?

Most of our orders are processed right away, so there’s a high probability that we won’t be able to jump in and make any modifications. However, shoot us an email at store@tastemade.com and we’ll see what we can do!


What payments do you accept?

We accept Visa, American Express, Mastercard, debit cards and PayPal. Unfortunately, we do not accept payments made over the phone or via email.


Do you accept international credit cards?

Yes, we accept international credit cards as long as they are connected to a major bank such as Visa, Mastercard, etc.


When will I be charged?

You will be charged upon placing your order.


How can I exchange an item?  

The best way to make an exchange is to place a new order online to ensure that the item that you want does not go out of stock, and then email us at store@tastemade.com to let us know that you’d like to return your original order for a refund. We'll email you a postage-paid label for you to return your item, and once we see it's on its journey back to us, we'll issue you a refund for your original order.


How long will it take to get my refund?

First, your refund will be processed by our warehouse within 7-10 days of receiving the returned item(s).  It generally takes 1-3 business days for your credit to be reflected by your financial institution.


Is there sales tax on my order?

We are required to charge sales tax anywhere we have operations, and tax will be added to items shipping to California. Prices on our site exclude taxes and sales tax is calculated and added to your total when you check out.


How do I track my order?

You will receive an email confirmation with tracking information as soon as your item has been packed and prepared to be shipped. You can follow your item’s journey by using the tracking code provided in the email. If for some reason you did not receive a shipping confirmation email, shoot us a note at store@tastemade.com and we’ll hunt down the package for you!


My item was received damaged. What should I do?

Please contact us at store@tastemade.com within 15 days of receiving your order with your name, order number and photos of the damage so that we can help you resolve the issue as soon as possible!


SHIPPING

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Do I have to pay for shipping?

Yes, all customers are responsible for shipping costs.


When will I receive my order?

Most of our products are shipped via USPS or UPS. You will receive an email with tracking information when a shipping label has been printed and the product has been prepared for shipping. We do our very best to give you the most accurate shipping time during checkout. Depending on what shipping option you choose, here are some general guidelines:

  • Standard shipping: 1-2 business days for processing plus 5-7 business days of travel
  • Ground shipping: 1-2 business days for processing plus 5-7 business days of travel
  • 2-Day shipping: 1-2 business days for processing plus 2-3 business days of travel
  • Express shipping or Next Day shipping: 1-2 business days

How much is shipping?

Shipping costs are determined by the weight and size of the product. Before you confirm your order, you will see the cost of shipping based on the address you input. Please be aware that shipping to Alaska,Hawaii and U.S. Territories will cost more than standard shipping to the continental U.S.


What are my shipping options?

You can view all of our shipping methods and costs during checkout before you submit your order. Currently, we do not offer services such as Signature Required or Shipping Insurance.


Do you ship internationally?

Most of our items can be shipped internationally, and are subject to higher shipping costs and longer delivery times.


Can I ship to multiple addresses?

Unfortunately, our system isn’t the greatest multitasker and we only ship to single addresses. If you’d like to ship to multiple addresses, you’ll need to place separate orders.


What is your return policy?

Our store is made up of products from various independent makers and suppliers around the world, making it hard for us to accept returns. We aren’t able to accept returns, except for any damaged goods or you received an item you didn’t originally order.  

In the event you received a damaged item or it isn’t what you ordered, please email store@tastemade.com within 10 days of receiving your order. If your item is accepted for return, we’ll provide you with a full refund.


OTHER

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How do you choose your products?

We like to think that we have a strong group of noggins here at Tastemade, allowing us to combine the brainpower of our creative staff with data and trends to curate a store with everything your kitchen needs. From gadgets to essentials to show pieces, we want to make sure our store has something for every culinary need.


I have a question! What’s the best way to get in touch with someone?

Please contact us at store@tastemade.com and we’ll do our very best to get back to you as soon as possible. We wouldn’t want to leave you hangin’!


I have a product suggestion for your store. Who should I reach out to?

We’d love to hear your suggestion! Email us at store@tastemade.com with your idea or product and we’ll get the ball rolling on making it work!


I’m a brand and I’d love for you to feature my products in your videos/store. What do I have to do?

Shoot us an email at store@tastemade.com with your product and why you think it’s a great fit!